Artemide Policies/Procedures/Terms of Sale & Limited Warranty

Artemide
Policies/Procedures/Terms of Sale

All policies, procedures, and terms of sale apply to the sale of all standard products included in this price book and products with custom modifications.

Limited Warranty
Artemide warrants its products to be free from defects in materials and workmanship for a period of one year from date of delivery. During this warranty period, Artemide will repair, or replace, at its discretion, free of charge, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence or abuse. This warranty does not apply to light bulbs and ballasts which are not products manufactured by Artemide and supplied by Artemide only as a service to the customer.

Outdoor and/or damp location luminaires are not warranted for sauna, steam room, etc. usage. Ballasts are covered by separate ballast manufacturer’s warranties. Artemide hereby expressly reserves the right to limit or exclude consequential damages under the terms of this warranty (some states do not allow the exclusion of consequential damages so this might not apply to you). No charge-back, charge for labor or materials is allowed that does not have Artemide’s prior written approval, and is limited to $20.00 per defective fixture. Artemide Inc. assumes no warranty liability if a product is sold in the US and exported outside the US and its territories.

Hand Blown Glass Warning
Due to the particular characteristics in the art of artisan glass making, pieces blown and/or finished by hand may present air bubbles and/or light streaks, or discoloring. These aspects are typical of the high quality hand-blown and hand finished glass products, and they should not be considered as defects in the workmanship.

Change or cancellation of Order
After the date of order confirmation, orders cannot be changed or cancelled by the customer without written consent from Artemide. Standard orders changed or cancelled after shipment are subject to a 30% restocking charge.

Limited Warranty
Artemide warrants its products to be free from defects in materials and workmanship for a period or one year from date of delivery. During this warranty period, Artemide will repair or replace at its discretion free of charge products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence or abuse. This warranty does not apply to light bulbs and ballasts which are not products manufactured by Artemide and supplied by Artemide only as service to the customer. Outdoor and/or damp location luminaires are not warranted for sauna, steam room etc. usage. Ballasts are covered by separate ballast manufacturer’s warranties. Artemide hereby expressly reserves the right to limit or exclude consequential damages under the terms of this warranty (some states do not allow the exclusion of consequential damages, so this might not apply to everyone). No charge-back charge for labor or materials is allowed that does not have Artemide’s prior written approval and is limited to $20.00 per defective fixture. Artemide Inc. assumes no warranty liability if a product is sold in the US and exported outside the US and its territories.