HeatStrip USA Return Policy

Live Longer Outdoors 

Refund & Returns Policy 

The below Refund & Returns Policy applies to customers that have purchased HEATSTRIP® products from Heatstrip USA or one of our partner retailers/distributors only.

Customer product returns will be accepted if:

• The product is damaged or faulty when received. We will replace the damaged or faulty product free of charge.
• Within 30 days of purchase, you decide the product is no longer

When returning a product, customers must first contact the seller for a Return Authorization Number (RAN). Products without a RAN will not be accepted. When the returned product is received by Heatstrip USA it will be inspected. A 20% restocking fee will be charged for any products returned.

Any freight charges incurred in returning the product to Heatstrip USA are the sole responsibility of the customer

Important – Please note that product returns will not be accepted in the following circumstances:

• The product has already been installed
• The product is not in its original packaging or incomplete
• It is determined that the product is damaged or tampered with
• More than 30 days has passed since original purchase when you decide the product is no longer suitable
• Special orders will not be accepted

For larger quantities we highly recommend ordering a sample product prior to placing your main order if you are unfamiliar with the product or need client/customer approval to proceed.